If you have an issue with any of the products and services we provide, try searching our knowledgebase for a resolution. The knowledgebase is a categorized collection of articles on several topics that are frequently problematic. There is a good chance that there is a knowledgebase article containing the resolution to the problem you are currently facing.
If the knowledgebase does not provide you with an answer, please log a support request. Use the ticket submission form or send an email to giving as much detail as possible of the problem you are experiencing. Requests for support will be handled in the order in which they are received, while also considering the severity of the problem. General inquiries or common problems are normally attended to within a period of one (1) business day. If you issue is urgent please select the priority accordingly in the ticket submission form or go to Step 3.
If your problem is urgent or you wish to speak to a technical engineer, please call us on +44(0)20 8349 4500. Sometimes we cannot take your call straight away so our reception team will log a call in the ticketing system for which you should receive an email acknowledging the ticket creation. Our standard office hours are from 9am to 6pm, Monday to Friday, however we offer premium support outside of these hours. If you would like more information about Premium Support contact us for more information.