Online Business Solutions
Online Backup Pricing / FAQ
Q. How long does the backup take?
Q. What operating systems does your backup service support?
Q. Can you back up Servers?
Q. What if I’m working on a file when the backup takes place?
Q. When are the backups made?
Q. What if my PC is switched off, or the broadband connection is down when the backup is scheduled?
Q: What if I have more than one PC or laptop in my business?
Q. What if I don’t want to continue after the free trial?
Q. How much does it cost?
Q. How long does the backup take?
A. The initial backup can take anything from a few minutes to half a day, depending on the amount of data on your PC and the speed of your internet connection. This is because of the time it takes to send data via an ADSL connection. So if your data size is more than 2GB, we recommend you call us as we have several options you may wish to take advantage of.
For subsequent daily backups, only new or changed information needs to be transmitted via ADSL. This typically accounts for less than 2% of your data, so these backups usually take very little time at all - often just a few minutes. You might notice a slight change in your PC’s processing speed while the backup is taking place, but that’s all. Overall, it’s much less hassle than running manual backups yourself to an external hard drive.
We have a simple online calculator so you can work this out here.
Q. What operating systems does your backup service support?
A. We can handle just about every type of operating system, including:
Windows 95 / 98 / ME / NT / 2000 / XP / 2003 / Vista
Redhat Linux 6.0 or above.
Apple Mac OS X v10.2 or above.
NetWare 5.1 or above.
UNIX (Solaris, AIX, HP-UX, FreeBSD).
Plus all other platforms supporting Java2 JRE 1.3.1, Standard Edition.
Q. Can you backup Servers?
A. We have a solution for nearly all servers too. Contact us about your specific requirements.
Q. What if I’m working on a file when the backup takes place?
A. London Web Net Backup can backup files even when they are open. For example, we backup your Microsoft Outlook data files even when you are working with your emails. It’s worth noting that some alternative systems don’t do this.
Q. When are the backups made?
A. We recommend that backups are automatically scheduled to take place once a day. If you wish to backup more frequently it is easy to alter the settings so that you have a secure copy of critical data more often. Provided your PC is switched on and online, the backup will happen ‘behind the scenes’. We generally recommend that you set the backup to occur in the evening, when business networks are generally quieter and best able to transfer data. But if that doesn’t suit you then any time of day is fine.
Q. What if my PC is switched off, or the broadband connection is down when the backup is scheduled.
A. You will receive an automatic ‘error report’ email to let you know that a backup was unsuccessful. (This report is also available online via our password-protected web interface.) You then need to initiate the backup manually, which only takes a moment through the easy-to-use interface. Alternatively, you can configure the system to backup the next time you are online.
Q. What if I have more than one PC or laptop in my business?
A. Whether your PCs are networked or not, for a system that isn’t based around an office server you would install the backup capability on each computer. They would then each backup automatically. For billing purposes, we can raise a single payment request to cover all the machines that you have using the service. If on the other hand you run a server-based office system, please contact us to discuss your system configuration so we can suggest a suitable solution.
Q. What if I don’t want to continue after the free trial?
A. If, after the trial, you decide not to proceed, we will delete all of your data on our backup servers. We will also tell you how to delete the London Web Net Backup capability from your PC to put things back as they were.
Q. How much does it cost?
A. The monthly fee is linked to the amount of data you store on the backup servers:
For a limited time the charges have been simplified....
Per month (£10 + £1 per GB storage)
